How we work, how we protect your data, and how to get help when you need it.
The fastest way to reach us. We respond to all enquiries within 24–48 business hours, Monday to Friday (AEST).
hello@soulwidth.comWe're based in Geelong, Victoria, Australia. All client work is delivered remotely unless a face-to-face meeting is arranged in advance.
Monday – Friday, 9:00am – 5:00pm AEST. Emails received outside business hours will be answered on the next business day.
Work begins within 1–2 business days of payment. Due to the time and resources committed at the start of each project, the Launch Package is non-refundable once work has commenced.
If you change your mind within 24 hours of purchase and before work has begun, email hello@soulwidth.com and we will issue a full refund.
You may cancel your Grow Retainer at any time by emailing us before your next billing date. Cancellations received after a billing cycle has commenced will take effect at the end of that month — no partial refunds are issued for the current billing period.
Content delivered in a billing cycle remains yours to keep regardless of cancellation.
The Agency License subscription can be cancelled at any time. Cancellation takes effect at the end of the current billing period. No refunds are issued for partial months. Access to white-label templates and support is maintained until the end of the paid period.
Email hello@soulwidth.com with your name and the package you wish to cancel. We'll confirm cancellation within one business day and ensure your Stripe subscription is stopped.
We'd always prefer to resolve any concerns directly before a dispute is raised. If you're unhappy with any aspect of the service, please contact us first — we're committed to making it right.
Last updated: April 2025
When you contact us or purchase a service, we may collect:
We use your information solely to deliver the services you've purchased, communicate with you about your project, and send occasional updates relevant to your package. We do not sell, rent, or share your data with third parties for marketing purposes.
We use the following services to operate our business:
This website uses Google Analytics cookies to understand how visitors use the site. No personally identifiable information is collected via cookies. You can disable cookies in your browser settings at any time.
We retain client information for as long as your account is active or as required to provide services. You may request deletion of your data at any time by emailing hello@soulwidth.com.
Under Australian Privacy Principles (APPs), you have the right to access, correct, or request deletion of any personal information we hold about you. To exercise these rights, contact us at hello@soulwidth.com.
Last updated: April 2025
By using soulwidth.com or purchasing any Soulwidth service, you agree to these terms. If you do not agree, please do not use this website or our services.
Soulwidth provides digital marketing services including website builds, SEO, content creation, podcast production, and brand strategy. Scope and deliverables for each package are as described on our Services page.
All content, design, and code created by Soulwidth for a client becomes the client's property upon full payment. Soulwidth retains the right to display completed work in its portfolio unless otherwise agreed in writing.
Clients are responsible for providing accurate business information, timely feedback, and any assets (logos, images, copy) required to complete the project. Delays caused by late client response may affect delivery timelines.
Soulwidth is not liable for indirect, incidental, or consequential damages arising from the use of our services. Our total liability is limited to the amount paid for the service in question.
These terms are governed by the laws of Victoria, Australia. Any disputes will be subject to the jurisdiction of Victorian courts.
We may update these terms from time to time. Continued use of our services after changes constitutes acceptance of the updated terms. Material changes will be communicated by email to active clients.
Questions about these policies? Email hello@soulwidth.com — we'll respond within 48 hours.